Frequently Asked Questions

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments or checks. Tips may be given in cash form or added to the card (optional).

Your appointments are very important to the Sparkly Maids team. Appointment times are reserved exclusively and respectively for you. We understand that sometimes, schedule changes are necessary. Therefore, we respectfully request at least a 48-hour advance notice from your appointment date and time.

• Any appointment not cancelled at least 48-hours in advance, will result in 100% full payment of the agreed service rate. Including appointments that were skipped, missed, no show, and/or locked out.
• Any appointments not rescheduled at least 48-hours in advance will be subject to a $50.00 rescheduling fee. 
• Any appointments rescheduled late without 48-hours advance notice, and then canceled will be subjected to a 100% cancellation fee of the agreed service rate, in addition to the $50.00 rescheduling fee.
• Any Post-Construction, Post-Renovations, or other Speciality Service appointments not cancelled at least 48-hours in advance, will result in 50% payment of the agreed service rate (quote). 
• Any Post-Construction, Post-Renovations, or other Speciality Service appointments not rescheduled at least 48-hours in advance, will result in 25% rescheduling fee of the agreed service rate (quote). 
  

The weather in Texas gets hot! Please read carefully:

• We provide decent working conditions for our teams, if the weather is over 90 Fahrenheit outside and there is no electricity at the property, we will not work under those conditions.
• We can reschedule or cancel your appointment, but we will charge a full cancellation fee of 100% or a $49 rescheduling fee plus 25% surcharge on the rescheduled appointment. 

As a courtesy, we send text and email reminders to all customers. Reminders are sent three days (72-hours) and one-day (24-hours) before your scheduled service date & time.

You may cancel your scheduled service in several ways:  

1. Call/Text our office number at (214) 903-0014
2. By visiting My Account at: www.sparklymaids.com/login
3. Emailing us at: support@sparklymaids.com
4. Start a live chat from our website 

Please understand that it is your responsibility to remember your appointment dates and times to prevent missed appointments, resulting in a cancellation fee. Not receiving or seeing electronic notification(s) of your appointment is not sufficient reason to miss an appointment. 

Emergency absences will be considered on an individual case-by-case basis by the Sparkly Maids team. If you feel such action is warranted, you may request not to be charged for the late canceled session in writing within seven (7) days. Sparkly Maids will decide to honor your request on a case-by-case basis and will respond to you in writing within seven (7) days.

The 48-hour cancellation policy gives us time to inform our waitlist clients of any availability and keep our staff schedules filled, thus better serving everyone. Sparkly Maids’ guidelines are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 48-hour cancellation and rescheduling policy!

All services are final and non-refundable but we will be more than happy to schedule a reclean service free of charge under our Sparkly Guarantee promise. 

Please take photos and write us a brief description of any items or areas you are not happy with. You can submit a reclean request in the following ways:

1. Call/Text our office number at (214) 903-0014
2. Emailing us at: support@sparklymaids.com
3. Start a live chat from our website (please have the photos handy with you)

All cards are processed after your scheduled appointment. You will receive an automated email with the transaction summary to notify you when and how much your card was charged.

Before your scheduled cleaning service, we will automatically pre-authorize your card. This activity is not a charge but a pre-authorization to verify a sufficient balance. This also allows us enough time to call you and fix any discrepancies before we arrive (depending on the bank this could show up as a pending charge). If there is an issue with the billing and we are unable to update your payment information, we will not be able to send a cleaning team to your home.

To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.

Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.