Frequently Asked Questions

General Questions

We Clean. You Relax.

Sparkly Maids is a professional cleaning company that makes it easy to book, schedule, and manage all your cleaning appointments online. Our cleaning professionals are fully insured, bonded, and thoroughly trained to deliver exceptional results following our comprehensive 50-Point Checklist.

  1. 1.
    Book Online
    Select your service type, property details, and preferred date and time through our simple online booking system.
  2. 2.
    We Clean
    Our professional cleaning team arrives at your scheduled time and thoroughly cleans your space according to our 50-Point Checklist.
  3. 3.
    You Enjoy
    Return to a spotlessly clean home or workspace without lifting a finger. Satisfaction guaranteed!

Pro Tip: For recurring service, you can set up weekly, bi-weekly, or monthly cleaning schedules and manage everything from your online account. This ensures your space stays consistently clean with minimal effort on your part.

Ready to enjoy a perfectly clean space without the work? Book your cleaning today, and we’ll take care of everything.

Book Your Cleaning

Yes, absolutely. We make sure to only hire dependable cleaning professionals who demonstrate the utmost professionalism and have a clean background. We understand it takes a lot to trust someone with your house, so we do everything we can to put your mind at ease.

To ensure this, we run comprehensive local, state, and national background checks on every staff member during the interview and vetting process.


Cleaning Questions

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.

We do not provide:

  • Toilet brush; or
  • Specialty products, including, but not limited to:
    • Wood cleaner;
    • Bleach; or
    • Stainless steel cleaner.
    • Paint remover

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. We also provide our own vacuum cleaner.

Customers that don’t want to clean their entire house, please select our Hourly Service instead. Our hourly services start at a 3-hours minimum of cleaning person-hour. Person-hour is the average amount of work that one person performs in an hour.

For example, a team of two cleaners cleaning for 2 hours equates to 4 hours of cleaning hours.

We provide a customized post-construction clean for these types of situations.

Please contact us at (214) 903-0014 or email support@sparklymaids.com to coordinate this and receive pricing information.

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your experience and provide feedback submitting to support@sparklymaids.com

  • Neglected and/or overly soiled homes, areas, or items
  • Cleaning pet waste 
  • Cleaning bodily fluids
  • Cleaning outdoor windows or areas (exterior)
  • Cleaning walls or ceilings (Post-Construction service only)
  • Hoarding
  • Moving items over 20 lbs.
  • Grout or mold cleaning
  • Carpet/upholstery steam cleaning

Sparkly Guarantee

If you’re not content with your cleaning, we will come out and re-clean (within a 72-hour window). Please give us a 24-hour notice after we had serviced your home.

Customers can request a re-clean by emailing support@sparklymaids.com — as long as the appointment was completed within the past 24-hours.

Please include as many details as possible including photos pictures.

The re-clean appointment must be scheduled and completed within 48-hours of contact.

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively)

Appointments completed within the past 24 hours are eligible for the Sparkly Guarantee.

Not Eligible:

  • Appointments completed more than 24 hours ago
  • Items not included on 50+ Point Checklist
  • Free cleans
  • Recleans
  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)
  • Extra services not booked for original appointment
  • Post-construction/post-renovation cleans
  • Move-out cleans

Billing & Payment

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments or checks. Tips may be given in cash form or added to the card (optional).

What is your cancellation and rescheduling policy?

Your appointments are very important to the Sparkly Maids team. We reserve time exclusively for you, but we understand that schedule changes are sometimes necessary. Our policy requires advance notice before your scheduled service to avoid fees.

Standard Services:
Timing Cancellation Fee Rescheduling Fee
More than 48 hours notice No fee No fee
Less than 48 hours notice 50% of service rate $50 flat fee
Less than 24 hours notice 100% of service rate $50 flat fee

Includes: Recurring, One-Time, Move-In/Out, Deep Clean, Vacation Rental, Hourly services

Specialty Services:
Timing Cancellation Fee Rescheduling Fee
More than 48 hours notice No fee No fee
Less than 48 hours notice 50% of quoted rate 25% of quoted rate

Includes: Post-Construction, Post-Renovation, other large custom-quoted projects

Important: If you reschedule with less than 48 hours notice and then cancel the new appointment, both fees apply (rescheduling + cancellation).
Missed Appointments & No Access:
  • Any missed appointment, no-show, or lockout (cannot access property) is treated as a same-day cancellation with a 100% fee.
Appointment Reminders: We send courtesy text and email reminders 3 days (72 hours) and 1 day (24 hours) before your service. However, not receiving these reminders is not considered a valid reason for missing an appointment.
How to Cancel or Reschedule:
Special Circumstances:
  • Extreme Weather: If the temperature is over 90°F outside and there’s no electricity at your property, we reserve the right to refuse service for our team’s safety. This would result in either a full cancellation fee or a $49 rescheduling fee plus 25% surcharge on the rescheduled appointment.
  • Emergencies: May be considered on a case-by-case basis. You must submit your request in writing within 7 days, and we will respond within 7 days.

Our policy helps us serve all clients effectively by allowing us to notify waitlist clients of availability, keep our staff schedules filled, and ensure high-quality service for everyone.

All services are final and non-refundable but we will be more than happy to schedule a reclean service free of charge under our Sparkly Guarantee promise. 

Please take photos and write us a brief description of any items or areas you are not happy with. You can submit a reclean request in the following ways:

  1. Call/Text our office number at (214) 903-0014
  2. Emailing us at: support@sparklymaids.com
  3. Start a live chat from our website (please have the photos handy with you)

All cards are processed after your scheduled appointment. You will receive an automated email with the transaction summary to notify you when and how much your card was charged.

Before your scheduled cleaning service, we will automatically pre-authorize your card. This activity is not a charge but a pre-authorization to verify a sufficient balance. This also allows us enough time to call you and fix any discrepancies before we arrive (depending on the bank this could show up as a pending charge). If there is an issue with the billing and we are unable to update your payment information, we will not be able to send a cleaning team to your home.

To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.

Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.

Service Areas

We’re happy to bring the sparkle to Cowtown, whether you’re near the historic Stockyards or the vibrant Cultural District. We’re here to make your home shine! Sparkly Maids offers a full range of our services in Fort Worth!

We love serving Arlington, home of the Rangers and Cowboys. Whether you’re close to AT&T Stadium or Six Flags, we’re ready to tackle your cleaning needs. Sparkly Maids offers a full range of our services in Arlington!

Absolutely! Plano is a fantastic city, and we’re proud to serve its friendly residents. From the Shops at Legacy to Arbor Hills Nature Preserve, we’re here to help you keep your home spotless. Plano is proudly fully served by Sparkly Maids.

Definitely! We offer all our cleaning services in Garland. Whether you’re enjoying a show at the Granville Arts Center or exploring Spring Creek Forest Preserve, we’ll take care of the cleaning so you can relax. Sparkly Maids offers a full range of our services in Garland!

Yes, indeed! We’re happy to bring the sparkle to Irving, home of the Mustangs and the beautiful Mandalay Canals. Let us handle the cleaning while you enjoy all that Irving has to offer. Sparkly Maids offers a full range of our services in Irving!

Frisco is a wonderful community, and we’re thrilled to be serving this growing city. From the Star to the Frisco Heritage Museum, we’re here to help you keep your home office or airbnb looking its best. Sparkly Maids offers a full range of our services in Frisco!

Of course! We love serving Mesquite, with its vibrant rodeo scene and delicious barbecue. Let us handle the cleaning while you enjoy all the fun! Sparkly Maids offers a full range of our services in Mesquite!

Absolutely! We’re happy to bring our cleaning expertise to Carrollton, a city known for its diversity and delicious dining. From the Rosemeade Rainforest Aquatic Complex to the A.W. Perry Homestead Museum, we’re here to make your property shine. Sparkly Maids offers a full range of our services in Carrollton!

Yes, we do! Denton is a cool city with a vibrant arts and music scene. We’re happy to serve the Denton community and help keep your property sparkling clean. Sparkly Maids offers a full range of our services in Denton!

Definitely! We offer all our cleaning services in Richardson, a city known for its innovation and technology. We’re here to make your life easier by taking care of the cleaning. Sparkly Maids offers a full range of our services in Richardson!

Lewisville is a great place to live and work, and we’re proud to serve this lakeside community. From Lake Lewisville to the MCL Grand Theater, we’re here to help you keep your home tidy. Sparkly Maids offers a full range of our services in Lewisville!

Absolutely! We’re excited to bring our cleaning services to Allen, with its fantastic shopping and entertainment options. Let us handle the chores while you enjoy all that Allen has to offer. Sparkly Maids offers a full range of our services in Allen!

Yes, we do! Flower Mound is a beautiful town, and we’re happy to serve its residents. From the River Walk to Grapevine Lake, we’re here to help you maintain a sparkling clean home. Sparkly Maids offers a full range of our services in Flower Mound!

Of course! We’re thrilled to serve Rowlett, a city with a strong sense of community and beautiful waterfront views. We’re here to help you keep your home clean and inviting. Sparkly Maids offers a full range of our services in Rowlett!

You bet! Euless is a wonderful place to call home, and we’re happy to provide our cleaning services to its residents. From the Euless Trinity Trails to the Bear Creek Running Park, we’re here to make your life easier. Sparkly Maids offers a full range of our services in Euless!

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