General Questions
How does Sparkly Maids work?
We Clean. You Relax.
Sparkly Maids is a professional cleaning company that makes it easy to book, schedule, and manage all your cleaning appointments online. Our cleaning professionals are fully insured, bonded, and thoroughly trained to deliver exceptional results following our comprehensive 50-Point Checklist.
- 1.Book Online
Select your service type, property details, and preferred date and time through our simple online booking system. - 2.We Clean
Our professional cleaning team arrives at your scheduled time and thoroughly cleans your space according to our 50-Point Checklist. - 3.You Enjoy
Return to a spotlessly clean home or workspace without lifting a finger. Satisfaction guaranteed!
Pro Tip: For recurring service, you can set up weekly, bi-weekly, or monthly cleaning schedules and manage everything from your online account. This ensures your space stays consistently clean with minimal effort on your part.
Ready to enjoy a perfectly clean space without the work? Book your cleaning today, and we’ll take care of everything.
Do the cleaning professionals go through background checks?
Yes, absolutely. We make sure to only hire dependable cleaning professionals who demonstrate the utmost professionalism and have a clean background. We understand it takes a lot to trust someone with your house, so we do everything we can to put your mind at ease.
To ensure this, we run comprehensive local, state, and national background checks on every staff member during the interview and vetting process.
Cleaning Questions
Do I need to provide cleaning supplies?
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.
We do not provide:
- Toilet brush; or
- Specialty products, including, but not limited to:
- Wood cleaner;
- Bleach; or
- Stainless steel cleaner.
- Paint remover
We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
What if I dont have a mop, bucket, or vacuum?
Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. We also provide our own vacuum cleaner.
What if I don't want my entire home cleaned?
Customers that don’t want to clean their entire house, please select our Hourly Service instead. Our hourly services start at a 3-hours minimum of cleaning person-hour. Person-hour is the average amount of work that one person performs in an hour.
For example, a team of two cleaners cleaning for 2 hours equates to 4 hours of cleaning hours.
What if I just had renovation work done?
We provide a customized post-construction clean for these types of situations.
Please contact us at (214) 903-0014 or email support@sparklymaids.com to coordinate this and receive pricing information.
Can I give specific instructions to the cleaners and ask for special requests?
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your experience and provide feedback submitting to support@sparklymaids.com
We do NOT offer the following as part of our regular home cleaning
- Neglected and/or overly soiled homes, areas, or items
- Cleaning pet waste
- Cleaning bodily fluids
- Cleaning outdoor windows or areas (exterior)
- Cleaning walls or ceilings (Post-Construction service only)
- Hoarding
- Moving items over 20 lbs.
- Grout or mold cleaning
- Carpet/upholstery steam cleaning
Sparkly Guarantee
What is the Sparkly Guarantee?
If you’re not content with your cleaning, we will come out and re-clean (within a 72-hour window). Please give us a 24-hour notice after we had serviced your home.
How to request a reclean?
Customers can request a re-clean by emailing support@sparklymaids.com — as long as the appointment was completed within the past 24-hours.
Please include as many details as possible including photos pictures.
The re-clean appointment must be scheduled and completed within 48-hours of contact.
How many recleans can be booked using the Sparkly Guarantee?
There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively)
What is and is not eligible for a Sparkly Guarantee?
Appointments completed within the past 24 hours are eligible for the Sparkly Guarantee.
Not Eligible:
- Appointments completed more than 24 hours ago
- Items not included on 50+ Point Checklist
- Free cleans
- Recleans
- Homes not in standard condition (e.g. biohazards, hoarding, etc.)
- Extra services not booked for original appointment
- Post-construction/post-renovation cleans
- Move-out cleans
Billing & Payment
How do I pay for my cleaning?
We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.
We do not accept cash payments or checks. Tips may be given in cash form or added to the card (optional).
What is your Cancellation & Rescheduling Policy?
Your appointments are very important to the Sparkly Maids team. We reserve time exclusively for you, but we understand that schedule changes are sometimes necessary. Our policy requires advance notice before your scheduled service to avoid fees.
| Timing | Cancellation Fee | Rescheduling Fee |
|---|---|---|
| More than 48 hours notice | No fee | No fee |
| Less than 48 hours notice | 50% of service rate | $50 flat fee |
| Less than 24 hours notice | 100% of service rate | $50 flat fee |
Includes: Recurring, One-Time, Move-In/Out, Deep Clean, Vacation Rental, Hourly services
| Timing | Cancellation Fee | Rescheduling Fee |
|---|---|---|
| More than 48 hours notice | No fee | No fee |
| Less than 48 hours notice | 50% of quoted rate | 25% of quoted rate |
Includes: Post-Construction, Post-Renovation, other large custom-quoted projects
- Any missed appointment, no-show, or lockout (cannot access property) is treated as a same-day cancellation with a 100% fee.
- Extreme Weather: If the temperature is over 90°F outside and there’s no electricity at your property, we reserve the right to refuse service for our team’s safety. This would result in either a full cancellation fee or a $49 rescheduling fee plus 25% surcharge on the rescheduled appointment.
- Emergencies: May be considered on a case-by-case basis. You must submit your request in writing within 7 days, and we will respond within 7 days.
Our policy helps us serve all clients effectively by allowing us to notify waitlist clients of availability, keep our staff schedules filled, and ensure high-quality service for everyone.
What is your Refund Policy?
All services are final and non-refundable but we will be more than happy to schedule a reclean service free of charge under our Sparkly Guarantee promise.
Please take photos and write us a brief description of any items or areas you are not happy with. You can submit a reclean request in the following ways:
- Call/Text our office number at (214) 903-0014
- Emailing us at: support@sparklymaids.com
- Start a live chat from our website (please have the photos handy with you)
When does my card get charged?
All cards are processed after your scheduled appointment. You will receive an automated email with the transaction summary to notify you when and how much your card was charged.
Before your scheduled cleaning service, we will automatically pre-authorize your card. This activity is not a charge but a pre-authorization to verify a sufficient balance. This also allows us enough time to call you and fix any discrepancies before we arrive (depending on the bank this could show up as a pending charge). If there is an issue with the billing and we are unable to update your payment information, we will not be able to send a cleaning team to your home.
How do I update my billing information?
To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.
Is my billing information kept safe and secure?
Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.
Service Areas
Do Sparkly Maids offer services in Fort Worth?
We’re happy to bring the sparkle to Cowtown, whether you’re near the historic Stockyards or the vibrant Cultural District. We’re here to make your home shine! Sparkly Maids offers a full range of our services in Fort Worth!
Do Sparkly Maids offer services in Garland?
Definitely! We offer all our cleaning services in Garland. Whether you’re enjoying a show at the Granville Arts Center or exploring Spring Creek Forest Preserve, we’ll take care of the cleaning so you can relax. Sparkly Maids offers a full range of our services in Garland!
Do Sparkly Maids offer services in Mesquite?
Of course! We love serving Mesquite, with its vibrant rodeo scene and delicious barbecue. Let us handle the cleaning while you enjoy all the fun! Sparkly Maids offers a full range of our services in Mesquite!
Do Sparkly Maids offer services in Carrollton?
Absolutely! We’re happy to bring our cleaning expertise to Carrollton, a city known for its diversity and delicious dining. From the Rosemeade Rainforest Aquatic Complex to the A.W. Perry Homestead Museum, we’re here to make your property shine. Sparkly Maids offers a full range of our services in Carrollton!
Do Sparkly Maids offer services in Denton?
Yes, we do! Denton is a cool city with a vibrant arts and music scene. We’re happy to serve the Denton community and help keep your property sparkling clean. Sparkly Maids offers a full range of our services in Denton!
Do Sparkly Maids offer services in Richardson?
Definitely! We offer all our cleaning services in Richardson, a city known for its innovation and technology. We’re here to make your life easier by taking care of the cleaning. Sparkly Maids offers a full range of our services in Richardson!
Do Sparkly Maids offer services in Lewisville?
Lewisville is a great place to live and work, and we’re proud to serve this lakeside community. From Lake Lewisville to the MCL Grand Theater, we’re here to help you keep your home tidy. Sparkly Maids offers a full range of our services in Lewisville!
Do Sparkly Maids offer services in Allen?
Absolutely! We’re excited to bring our cleaning services to Allen, with its fantastic shopping and entertainment options. Let us handle the chores while you enjoy all that Allen has to offer. Sparkly Maids offers a full range of our services in Allen!
Do Sparkly Maids offer services in Flower?
Yes, we do! Flower Mound is a beautiful town, and we’re happy to serve its residents. From the River Walk to Grapevine Lake, we’re here to help you maintain a sparkling clean home. Sparkly Maids offers a full range of our services in Flower Mound!
Do Sparkly Maids offer services in Rowlett?
Of course! We’re thrilled to serve Rowlett, a city with a strong sense of community and beautiful waterfront views. We’re here to help you keep your home clean and inviting. Sparkly Maids offers a full range of our services in Rowlett!
Do Sparkly Maids offer services in Euless?
You bet! Euless is a wonderful place to call home, and we’re happy to provide our cleaning services to its residents. From the Euless Trinity Trails to the Bear Creek Running Park, we’re here to make your life easier. Sparkly Maids offers a full range of our services in Euless!
