Terms & Conditions

The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (the “Customer”) and Managed by Sparkly Maids LLC (the “Company”). By using or receiving any goods or services supplied to the Customer by the Company (together with the website located at https://www.sparklymaids.com, collectively, the “Services”), and downloading, installing or using any associated software or mobile or tablet application supplied by the Company, the purpose of which is to enable the Customer to use the Service (collectively, the Software ”), the Customer hereby expressly acknowledges and agrees to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://www.sparklymaids.com/terms-and-conditions. The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Website, effective upon posting an updated version of this Agreement at any time https://www.sparklymaids.com/terms-and-conditions.

The Customer is responsible for regularly reviewing this Agreement. Continued use of the Service or Website after any such changes shall constitute the Customer’s consent to such changes. Sparkly Maids LLC’s services are available only to, and may only be used by individuals 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Sparkly Maids LLC may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law, and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Sparkly Maids LLC’s services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the merchant and responsible for any activities.

You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by Sparkly Maids LLC’s policies as stated in the Agreement (if applicable to your activities on or use of the Site) as well as all other operating rules, policies, and procedures that may be published from time to time on the Site by Sparkly Maids LLC, each of which is incorporated herein by reference and each of which may be updated by Sparkly Maids LLC from time to time without notice to you. Terms of Service and policy apply to any users on our Site or anyone making contact with the Sparkly Maids LLC organization in any way or form.

Authority
By using the Services, you state that:
  • you can form a binding contract with Sparkly Maids LLC;
  • you will comply with these Terms and Conditions and all applicable local, state, national, and international laws, rules and regulations; and
  • you understand that Sparkly Maids LLC is protected by relevant trademark and copyright laws. If you are using the Services on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and to agree to these Terms on behalf of the business or entity.

 

Service Overview

Sparkly Maids LLC is a platform through which Customers schedule cleaning Services, and Providers are assigned to complete the Service. When a Service is posted and at Sparkly Maids LLC’s discretion, we may pre-authorize a payment card. We assign a provider(s) to do the Service based on their location and other criteria. Once a Service has been completed Sparkly Maids LLC collects payment from the Customer and pays the provider(s). Sparkly Maids LLC takes a commission for introducing the parties. Sparkly Maids LLC does not allow cash, check, or money order transactions. It is free to register with Sparkly Maids LLC. You must be registered before you can schedule a Service and we will ask you to provide certain information including your mobile number and payment card or account details. As a provider, you will register with Sparkly Maids LLC as part of an on-boarding process, which confirms that you can do Sparkly Maids LLC Services. You understand and agree that Sparkly Maids LLC acts as an agent and is not a party to agreements entered into between Customers and providers. Sparkly Maids LLC is not an employment agency and has no control over the conduct or suitability of Customers and providers to post or complete the Services, and that the satisfactory completion of a Service is solely determined between the parties. It is a condition of use of the services that the parties acknowledge they have complete control over their own conduct and the outcome of the services, and Sparkly Maids LLC disclaims all liability in this regard. We will attempt to match you with service professionals near your area. We do not guarantee that we will be able to match your service needs with a service professional or that there are service professionals in your area that are either capable or willing to complete your service needs.

Although we take steps to examine the credentials of our listed service professionals, we make no representations or guarantees regarding the skills or representations of such service professionals or the quality of their work if you elect to retain their services. Service Professionals, by offering services through the Site, warrant and represent that they, and their employees, contractors, subcontractors, agents or employees who may perform work for them, are certified, bonded, insured, and properly and fully licensed, as required by applicable laws or regulations to which they may be subject in the jurisdiction or jurisdictions in which they offer their services and in relation to the specific service they offering the Site user. Sparkly Maids LLC may review license information provided by Service Professionals either at the request of the Service Professional or at the discretion of Sparkly Maids LLC, but cannot guarantee the accuracy or completeness of any such information, or guarantee that a Service Professional is qualified to perform any given service. It is entirely up to you to evaluate a service professional’s qualifications; Sparkly Maids LLC does not endorse or recommend the services of any particular service professional. You are responsible for entering into a direct contract or otherwise reaching an agreement with a service professional. Sparkly Maids LLC is not an agent of the service professionals and the service professionals are not employees of Sparkly Maids LLC.

Sparkly Maids LLC shall have no obligations or involvement if any dispute arises between you and the Service Professional. IF THERE IS A DISPUTE BETWEEN PARTICIPANTS ON THE PLATFORM, OR BETWEEN REGISTERED USERS OR ANY PLATFORM USER AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT Sparkly Maids LLC IS UNDER NO OBLIGATION TO BECOME INVOLVED. Site users are responsible for taking safety measures prior to engaging in an agreement with a Service Professional. Sparkly Maids LLC is not responsible for any safety precautions. Safety precautions include validating members (Customer verifies pro; pro verifies Customers) criminal records, certifications, credentials, etc. You are solely responsible for taking reasonable precautions and making whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, Service Professionals, and Service Users.

Sparkly Maids LLC is not responsible and does not perform any of the services requested by you in your service request. Applicable federal, state, and local laws govern the terms of any contracts between you and service professionals. Any disputes between you and a professional will be resolved between you and the service professional directly. YOU HEREBY AGREE TO RELEASE ANY OFFICERS, DIRECTORS, AFFILIATES, MEMBERS, SUCCESSORS, ATTORNEYS, EMPLOYEES, AND AGENTS OF Sparkly Maids LLC AND FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS. Service Professionals are not permitted to use the Site to post for employment positions that violate any federal, state, or local laws in expressing a preference or limiting employment based on race, color, religion, sex, national origin, age, handicap, or other protected class. Sparkly Maids LLC will use its best efforts to remove any known posting that violates these provision

Pricing and Discounts

Sparkly Maids LLC may change the pricing and discount of its Services (“Pricing or Discount Change”) at its sole discretion and at any time. Any Pricing and Discount Change will become effective immediately unless stated otherwise. Most of the time, Services booked before the Pricing, or Discount Change (“Existing Services”) will retain the original pricing as long as no modifications are made to the Existing Services. Any changes to the Existing Services will void the original pricing of the Existing Services. The price of the Existing Services will be subjected to the Pricing or Discount Change. So that you know, accurate and up-to-date pricing will always be stated on your dashboard. 

Your continued use of the Services after the Pricing or Discount Change comes into effect constitutes your agreement to pay the price modified by the Pricing or Discount Change. A Service is posted at a predetermined price or per hour. The price includes Sparkly Maids LLC’s commission, which is a percentage of the cost of the Service and may vary from time to time at Sparkly Maids LLC’s sole discretion. For Services that have a per-hour price, the minimum hourly requirement will be charged in full regardless of the time spent by the Provider in doing the Service. Subsequent hours after the minimum hourly requirement will be charged per prorated minute. 

Sparkly Maids LLC pricing and scope of work (“Checklist”) apply to residential or commercial properties that are in (“Average Condition)” only.  Sparkly Maids LLC reserves the right to contact the customer to offer additional services outside the cleaning Checklist. 

 

The Average Condition of residential or commercial properties does not include the following in any of our cleaning Checklist(s):

  

  • Negligence (e.g. heavily greasy and/or soiled appliances, floors, objects, fixtures, and areas;
  • Heavily disorganized homes (e.g. floors covered in clothes, dozen(s) of items on surfaces, Etc.)
  • Disposal of boxes, leftover trash, food, and furniture;
  • Biohazards(e.g., black mold, lead, medical equipment, syringes, broken glass, Etc.)
  • Pathological waste(e.g., Human or animal organs, tissues, body parts, feces, urine, vomit, organs, Etc.);
  • Hoarding;
  • Abandonment of property; 
  • Condemned properties;
  • Residential or commercial properties without electricity or water; 
 
Card Pre-Authorization

When you schedule a Service, we may pre-authorize the full payment on the payment card twenty four (24) hours prior to your service date. A Service appointment will only be confirmed when the pre-authorization is successfully received. This pre-authorization will be released if the scheduled Service is canceled or at the time of final payment. We reserve the right to take the pre-authorization for the full amount of your agreed Service rate. If a payment card is declined and we cannot pre-authorize the charge within twenty four (24) hours of your Service, the Service will automatically cancel.

Payment

When a Service is completed, Sparkly Maids LLC calculates the final amount to be paid, including applicable discounts. The Customer may release payment, or Sparkly Maids LLC may take payment. The Customer agrees to hold sufficient funds in their account to pay the final amount as it becomes due and will not Post a Service unless they can pay for it. At our sole discretion, we may not allow a Customer to Post a Service if we are outstanding the payment for a prior Service. Sparkly Maids LLC does not accept cash payments. All Services are posted using a valid payment card, and final payment is taken from the card once the Service is completed. Sparkly Maids LLC reserves the right not to accept certain payment cards, including, but not limited to, pre-payment cards. Sparkly Maids LLC Providers are paid up to 10 working days after the Customer has paid for the Service, directly into a nominated bank account. 

Payment Services

Sparkly Maids LLC may use Payment Services at our complete discretion to facilitate payment card processing. Sparkly Maids LLC will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services. Sparkly Maids LLC does not directly hold payment card information. Sparkly Maids LLC will be responsible for paying the fees charged by the Payment Services.

Cancellation & Rescheduling Policy

Sparkly Maids LLC requires 48-hour advanced notice of any Service cancellations and reschedules. Cancellation and rescheduling fees are non-refundable. We understand that there are times when you must miss a Service due to emergencies or obligations for work or family. However, when you do not cancel in time, you may be preventing another customer from getting the Service. Sparkly Maids LLC reserves the right to process payments for cancellation and rescheduling fees: 

  • Any appointment not cancelled at least 48-hours in advance, will result in 100% full payment of the agreed service rate. Including appointments that were skipped, missed, no show, and/or locked out.  
  • Any appointments not rescheduled at least 48-hours in advance will be subject to a $50.00 rescheduling fee
  • Any appointments rescheduled late without 48-hours advance notice, and then canceled will be subjected to a 100% cancellation fee of the agreed service rate, in addition to the $50.00 rescheduling fee.
  • Any Post-Construction, Post-Renovations, or other Speciality Service appointments not cancelled at least 48-hours in advance, will result in 50% payment of the agreed service rate (quote). 
  • Any Post-Construction, Post-Renovations, or other Speciality Service appointments not rescheduled at least 48-hours in advance, will result in 25% rescheduling fee of the agreed service rate (quote). 

You may cancel your scheduled service in several ways:   

 

  1. Call/text our office number at (214) 903-0014
  2. By visiting My Account at: www.sparklymaids.com/login
  3. Emailing us at: [email protected]
  4. Start a live chat from our website 
 
 
Refund Policy

All services are final and non-refundable but we will be more than happy to schedule a correcting service free of charge (“Re-Clean”).

 

You recognize and agree that you shall not be entitled to a refund for any purchase of services render under any circumstances. Sparkly Maids LLC does not offer nor provide refunds or partial refunds for any of our services including but not limited to: Standard Cleaning, Recurring Services, Move-Out/Move-In Cleans, Deep Cleans, Post-Construction Cleans, Vacation Rental Cleans (Airbnb, Short-Term Rentals, etc.), Hourly Services, and/or any extra and el a carte services.  Including late-cancellations and late-rescheduling fees

Re-Clean

The service must be a mistake from the Service Provider and not something caused by Customer and/or another party that visited the premises. Customers must report any requests and/or complaints within twenty four (24) hours of their Service.  Suppose a customer is not fully satisfied with a Service performed. The customer must submit photographic evidence with a brief description of any missed areas, rooms, or items to [email protected] and/or send an SMS to (214) 903-0014 and/or by live chat via www.sparklymaids.com. Customer must report all such requests and complaints within twenty four (24) hours of the customer’s scheduled Service. 

 

Customer requests or complaints must cover the scope of work of the selected Service as per our cleaning Checklist. Only if the request meets the scope of work of the scheduled service’s cleaning Checklist (https://sparklymaids.com/services/#checklist) will Sparkly Maids LLC offer a complimentary Re-Clean.

 

Sparkly Maids LLC is not liable to offer a complimentary Re-Clean or future credits if the complaint and/or requests fall outside of the service’s scope of work as per our cleaning Checklist – https://sparklymaids.com/services/#checklist.


Sparkly Maids LLC is not liable to offer a complimentary re-clean or future credits if the complaint and/or requests fall outside of the Average Condition of a residential or commercial space.


Sparkly Maids LLC is not liable to offer a complimentary re-clean or future credits on any hourly services. Hourly services are provided and billed as per man-hour. If more times needs to be allocated, please inform our office and we can add additional billable hours. 

 

In addition, the following types of Service or items are not eligible for our Re-Clean guarantee:

 

  • items and tasks not in our cleaning Checklist;
  • residential or commercial properties not in Average Condition; 
  • residential or commercial properties  without electricity or water;
  • residential or commercial properties incorrectly described or booked via our online platform, phone, email, or live chat. (e.g., incorrect number of bedrooms, and/or bathrooms, and/or square footage, Etc.)
 

If the customer fails to contact Sparkly Maids LLC within twenty four (24) hours of their services as mentioned above, Sparkly Maids LLC will not offer complimentary re-clean or future credits. 

 

Customers can only schedule a complimentary re-clean within forty eight (48) hours since Sparkly Maids LLC received a customer’s complaint. Sparkly Maids LLC will only return for a Re-Clean within this timeframe. Sparkly Maids LLC is not liable to schedule complimentary Re-Clean past the forty eight (48) hour timeframe of the customer’s initial request. 

 

Price Adjustments

If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than Average Condition or the cleaner(s) is not happy with the price given because of but not limited to: home not being in Average Condition, we do have permission to either adjust the price or refuse the service.

Sparkly Maids LLC must obtain correct and honest information from every customer. Our flat-rate prices are based on the number of bedrooms, number of bathrooms, and the total square footage of the residential home. Commercial spaces are priced per square footage. The deliverance of the correct dimensions of the location is the responsibility of the customer scheduling the appointment. The customer must provide truthful and accurate information. Any customer that schedules services online, by phone, live chat, or email; must present the exact dimensions of their residence or commercial space.

Suppose a Service appointment is scheduled with the wrong residential or commercial space description or size – Sparkly Maids LLC reserves the right to correct the number of bedrooms, bathrooms, and square-foot dimensions to the exact size based on public property record website of their count associated to that address. Sparkly Maids LLC may use any website aggregator such as but not limited to: Realtor.com, Zillow.com, Redfin.com, Trulia.com, Har.com, LoopNet.com, and Apartments.com; to obtain this information.

Sparkly Maids LLC reserves the right to make the modifications to the correct residential and commercial space dimensions if a Service appointment was scheduled with the wrong information. An email with the modified changes along with changes in the price will be emailed automatically to the customer after Sparkly Maids LLC, and its office staff makes the adjustments to the accurate residential or commercial space dimensions.

Suppose a customer refuses additional charges that fall outside of the scope of work and asks us to leave – Sparkly Maids LLC may refuse service on the spot, and the customer will be charged the full cancellation fee of the initially agreed service rate.

Post-Construction and Post-Renovations Service quotes are performed during in-home estimates. If the condition of the home is different and/or changed due to additional construction, renovations, and/or remodeling work, Sparkly Maids LLC is not obligated to guarantee the original quote and additional Services fees will apply. 

Recurring Price Structure

On occasion, we switch our recurring pricing structure without notice. In an event we offer the 1st appointment discount on the 1st cleaning, if you decide not to continue our recurring service after the first cleaning, you will be charged the difference of the one-time cleaning price.

Right to Refuse Service

Our fees (flat-rate and hourly services) are based on an Average Condition of residential premises or commercial space. Average Condition means the residential premises or commercial space must not be neglected, trashed, abandoned, heavily soiled, or infested with critters or bugs. In addition, our services scope of work for any services listed on our website: https://sparklymaids.com/services – does not cover the following:  large trash disposal, hoarding, parties, excessive organizing, animal deposits, feces, blood, or any bodily fluids (human or animal), we will contact you to assess additional fees and/or may refuse service.  Sparkly Maids LLC cannot complete any cleaning of outdoor areas, biohazards, outdoor/indoor grills, or inside machinery like dishwashers or washing machines. Providers have the choice to leave upon arrival if the home is in “extreme condition” or feels unsafe, threatened, or disrespected by a customer. 

 

Sparkly Maids LLC provides working conditions for all Providers and reserves the right to not service a home due to extremely hot weather conditions inside the residence or commercial space. If the weather outside is over 90 Fahrenheit and there is no air condition and/or electricity at the property, we will not perform a Service under those conditions and the customer will be fully subjected to our Cancellation and Rescheduling Policy. In addition to the rescheduling fee, we will charge a 25% surcharge of the agreed Service rate on any rescheduled Service.

Loss or Damage

Suppose the Customer suffers loss or damage to their property and attributes the loss or damage to a Sparkly Maids LLC Provider(s) in the first instance. Customer must report such incidents twenty four(24) hours from the Customer’s scheduled service date & time. 

The Customer must provide photographic evidence by submitting it to [email protected] or by sending us an SMS text message to (214) 903-0014. Along with the photos, the Customer must provide a brief description and any other relevant evidence that may be helpful for Sparkly Maids LLC. We cannot guarantee reimbursement for damages that do not comply with this paragraph. Further, for potential caulking and grout damages, Sparkly Maids LLC does not assume responsibility for the restoration of several worn, stained, or mildewed caulking or grout. 

In that case, the Parties should try to resolve between themselves, which Sparkly Maids, LLC may facilitate. Sparkly Maids, LLC will initiate a claims procedure if the loss or damage is reported to us and may take further action, including writing the matter to their local police.

Sparkly Maids LLC reserves the right to contract suitable professionals to repair damages, and will make the payment arrangements directly with its contractors to settle any damage repair. 

Recommendations and Reviews

Customers and Providers are encouraged to offer reviews for each other each time a service is completed. You agree to provide a prompt review that is true and fully reflects your experience with the Customer or Cleaner with who you have engaged.

Sparkly Maids, LLC reserves the right to terminate the accounts of Users who repeatedly receive poor reviews.

Promo Codes and Vouchers

Sparkly Maids, LLC may at our discretion issue a Promo Code (or Voucher) to a Customer offering a discount from the total price of a Job. Such Promo Codes are one-time usage codes, have a finite expiry date, and may only be applied one code per job. If the full value of the Promo code is not used in a Job the residual unused value will be lost. A Promo Code may be withdrawn at any time at our sole discretion.

Only one promo code may be used per household.

In order for the Promo code to be applied to a Job, it must be entered into the app/site before the completion of a Job. The Customer will be still be required to enter a payment card when a Promo code is used in order that any payment in excess of the value of the Promo Code may be charged.

If the Customer has entered more than one Promo Code into the app the highest value unexpired code will be redeemed first, one per Job.

We may enter into agreements with third-party companies where Promo codes are purchased by Customers at discounted prices. In such a case the sale agreement is between the Customer and the third party company and all issues relating to the redemption of the Promo code need to be addressed with the third party company. Sparkly Maids, LLC disclaims any liability in this regard.

When entering a Promo Code the Customer will receive a message that it has been successfully entered. At Sparkly Maids, LLC’s discretion we may or may not provide any further information about a Promo Code and we do not guarantee a Promo Code may be applied to any particular Job.

Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email with confirmation.

Live Chat

We provide a live chat service through the Sparkly Maids, LLC platform during business hours in order to better assist our clients’ needs and questions during the online booking process. We may work with third parties to provide their web-based chat service on the Sparkly Maids, LLC platform. Please be aware that we may have access to records of the Live Chat, including transcripts of previous chats, and our Live Chat Operators are also able to view keystrokes during the chat in order to provide a more efficient means of problem-solving and Customer Service. Any information you share through our Live Chat service will not be shared with any third party or be used for marketing or commercial purposes. Our collection of this information is to assist our Operators with as much information as possible to better help our Customers and affiliates.

Use

You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND/OR non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, is strictly prohibited.

User Communication

Sparkly Maids, LLC is pleased to hear from users and welcomes your comments regarding our products. You alone are responsible for any communication, message, and/or other content that you post, upload, submit, transmit or share with Sparkly Maids, LLC on this website, by electronic mail or otherwise, including but not limited to, any data, questions, comments, suggestions or the like (collectively “User Communications”).

By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. Sparkly Maids, LLC does not endorse or sponsor any such User Communications submitted by you or other users of this website.

Sparkly Maids, LLC reserves the right to terminate your registration and/or deny you access if it determines, in its sole discretion, that you are violating these Terms of Use or applicable law, or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, or service provider.

You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. Sparkly Maids, LLC will fully cooperate with any law enforcement authorities or court order requesting or directing Sparkly Maids, LLC to disclose the identity of anyone posting any such information or materials.

Subject to the terms and conditions set forth in our Privacy Policy, all User Communications will be treated as non-confidential and nonproprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution.

Disclaimer

The materials on this website are provided “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

Sparkly Maids, LLC expressly disclaims any duty to update or revise the materials on this website, although Sparkly Maids, LLC may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Sparkly Maids, LLC shall not be liable for any damages of any kind related to your use of this website.

Indemnification

You agree to indemnify, defend, and hold harmless each of Sparkly Maids, LLC its parents, subsidiaries, affiliates, officers, directors, and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your use of this Site, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or another right of any person or entity.

Advertisements and Promotions

Sparkly Maids, LLC may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Sparkly Maids, LLC, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Sparkly Maids, LLC is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Sparkly Maids, LLC advertisers on our Site.

Errors and Omissions

Occasionally there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice to you.

Modification and Notice

You agree that Sparkly Maids, LLC may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

 
Offers, Promotions, and Referrals

Sparkly Maids, LLC may make available to you offers, discounts, and other promotions, including our referral programs (each a “Promotion,” collectively “Promotions”). Promotions may expire and are subject to change without notice. Promotions, including payments and rewards received as a result of any Promotion, are non-transferable and cannot be combined with any other promotion or redeemed for cash. In order to secure jobs for Service Providers using our platform, Sparkly Maids, LLC offers promotions/discounts, and from time to time, the Service Provider(s) may be subject to receive payment out of the discounted rate. Additionally, rewards such as gift cards, gift certificates, and vouchers that are issued by a third party in connection with a Promotion may be subject to additional terms and conditions imposed by such a third-party issuer. Sparkly Maids, LLC does not guarantee the timing of Payments or rewards. Payments and rewards may be subject to state and federal taxes. Sparkly Maids, LLC may require you to submit a completed I.R.S W-9 form as a condition of eligibility for any Promotion and issue I.R.S. form 1099-MISC to you as a result of receiving any payment or reward in connection with any Promotion. Promotions are subject to additional terms and conditions. In the event of any conflict between these Terms and Conditions and the terms and conditions of any Promotion, the terms and conditions of the promotions will control.

Referral fee

$2,500 Referral fee will be charged by Sparkly Maids, LLC fee when our present or ex-workers work outside of Sparkly Maids.

Refer a Friend

You will also be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if: Following a referral by you of a friend to Sparkly Maids LLC (in accordance with the referral procedure of Sparkly Maids LLC), the friend opens a user account with Sparkly Maids, LLC, When gaining a lot of referral credits you must make sure each credit comes from a new invite friend. If either you or the Friend is entitled to receive any other bonus, prize, or benefit from Sparkly Maids, LLC in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit to be decided at the sole discretion of Sparkly Maids, LLC.There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions. For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend. Sparkly Maids, LLC’s decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.

Use of the Services

As a User of the Services you agree to the following:

To register and create an account for your personal or business use only. You may not authorize others to use your account and you may not assign or transfer your account to any other person or entity. You may register only one account. You are responsible for keeping any registration details confidential including your password. You acknowledge that Sparkly Maids, LLC is not responsible for any third-party access to your account and the consequences thereof, howsoever caused. The mobile apps are intended to be used in the United Kingdom, USA, and Canada only and there may be further geographical limitations for use of the Services within the UK, USA, and Canada as amended from time to time. As a Customer, you may Post Jobs that are to be completed within the country stipulated only. You are responsible and assume liability for all information and User Content that you add to the mobile apps. Details of how Sparkly Maids, LLC may use any information and content are provided in the Privacy Policy.

You assume all risks when using the Services, including, but not limited to, any risks associated with interacting with other people. You acknowledge that Sparkly Maids, LLC is not able to guarantee the accuracy of information provided to you by other people and that you should confirm such information to your own satisfaction before you engage with them. Sparkly Maids, LLC will assign a Posted Job to a Provider(s) who we consider best able to do the job. Sparkly Maids, LLC reserves the right, but is not under any obligation, to monitor information that is submitted to the mobile apps and to remove such information or material that in our sole opinion violates any applicable law, either the letter or spirit of this Agreement or upon the request of a third party.

Account and Registration

It is possible to register with Sparkly Maids LLC using login information with other third-party social networking sites including, but not limited to Facebook. If you use Facebook or other third-party social networking sites you warrant that you are entitled to disclose to Sparkly Maids LLC your third party login information without breach of the terms and conditions of the third-party site. By granting Sparkly Maids, LLC access to your third-party account you acknowledge that Sparkly Maid LLC will access certain information and may store and use this information. When you create an Account with Sparkly Maids LLC we ask you to provide information about yourself, including payment information. You warrant that the information you provide is true, that it relates to you and is entirely accurate. We may, at our sole discretion, take steps to validate any identification, payment, or other information you provide to Sparkly Maids, LLC. We may use third-party agencies to undertake this validation, and in accepting these Terms you accept Sparkly Maids, LLC may take such steps to confirm your identity and other details you provide. We may reject the creation of an Account at our absolute discretion.

When you register as a Sparkly Maids, LLC Provider we will ask you for more information, which may include ID, proof of address, social security number, and right to work in the USA,. We may ask you for evidence that you hold public liability insurance. We also ask for your bank account detail and authorization to run a background check. It is a condition of registering with Sparkly Maids, LLC as a Provider that you hold a UK, USA, or Canada bank or building society account into which payments from Sparkly Maids, LLC will be made. It is a condition of the use of Sparkly Maids, LLC that you provide us with your mobile phone number.

Trust Issues

Sparkly Maids, LLC takes reasonable steps to On-Board Providers who are experienced in the Services they provide. We check ID, proof of address, and right to work and take reasonable steps to determine experience, background checks, which may include reference checking. The Parties may review each other at the end of a Job and these reviews may be available to provide assurance. Sparkly Maids, LLC does not accept liability on the suitability of the Provider(s) to do Jobs or the quality of the outcome.

Descriptions of Job

As a Sparkly Maids, LLC Customer you can create a Job. The Job will include a description, location, and a price that is predetermined by Sparkly Maids, LLC, either per hour or per job. You may also upload photographs relating to the Job and in so doing you agree not to submit photographs that are likely to offend. Sparkly Maids, LLC will block access to any account that posts offensive photos. Likewise, providers may upload photos relating to the Job for quality assurance purposes. Sparkly Maids, LLC will assign a Provider(s) to the Job and the Provider(s) ma be available within hours if not immediately. We provide an estimate of the arrival time at the time of posting the job; this time is indicative and may vary.

Intellectual Property

This Site and all of its contents, including, but not limited to its text, photographs, images, illustrations, graphics, logos, formatting, audio, video, selection, arrangement and overall website design and appearance (collectively, the “Intellectual Property”) are protected by copyright, trade dress, trademark and other laws of the United States, Canada and UK. The Intellectual Property displayed on or as a part of this Site is owned and controlled by Sparkly Maids, LLC or the party credited as the provider of the Intellectual Property. If Sparkly Maids, LLC uses the Intellectual Property of another owner it is for descriptive purposes only and this property remains the property of those respective owners. Any mention of Intellectual Property held by a third party should not be construed as an affiliation of Sparkly Maids, LLC with the third party or as an endorsement of its products or services.

All remarks, suggestions, ideas, registration information, or other information communicated to Sparkly Maids, LLC through this Site (collectively, the “Information”) will forever be the property of Sparkly Maids, LLC. Sparkly Maids, LLC will not be required to treat any Information from you as confidential, will not be liable for any ideas communicated for use by Sparkly Maids, LLC (including without limitation, service or advertising ideas), and will not incur any liability as a result of any similarities between the Information and Sparkly Maids, LLC’ business that may appear in the future. Without limitation, Sparkly Maids, LLC will have exclusive ownership of all present and future existing rights to the Information of every kind and nature everywhere. Sparkly Maids, LLC will be entitled to use the Information for any commercial, marketing or other purposes whatsoever without compensation to you or any other person communicating the Information. Any information that may be received at this Site is provided voluntarily by you. Certain Information about you may also be subject to Sparkly Maids, LLC’s Privacy Policy. You acknowledge that you are responsible for whatever material you submit, and you, not Sparkly Maids, LLC, have full responsibility for the message, including, but not limited to its legality, reliability, appropriateness, originality, and copyright.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Sparkly Maids, LLC has adopted a policy of terminating and barring, in appropriate circumstances and at Sparkly Maids, LLC’s sole discretion, site users or account holders who are deemed to be repeat infringers. Sparkly Maids, LLC may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Copyright Complaints.

If you believe that anything on the Sparkly Maids, LLC Service infringes upon any copyright that you own or control, you may file a notification with Sparkly Maids, LLC’s Designated Agent as set forth below:

Designated Agent:

Sparkly Maids, LLC Copyright Agent

Address of Designated Agent:

Email Address of Designated Agent:

Please see 17 U.S.C. § 512(c) (3) for the requirements of a proper notification. If you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages, including costs and attorneys’ fees, incurred by Sparkly Maids, LLC or the alleged infringer as the result of Sparkly Maids, LLC’s reliance upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

Trademarks and Service Marks

All marks and logos featured in this Web site, including, but not limited to Sparkly Maids, LLC trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Sparkly Maids, LLC or its affiliates. All page headers or logos may not be copied, imitated, or used, in whole or in part, without the prior written permission of Sparkly Maids, LLC or its affiliates.

All other trademarks, service marks, registered trademarks, product, and service names and company names or logos that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sparkly Maids, LLC.

Links to Other Websites

This Site may contain links to other websites. Sparkly Maids, LLC assumes no responsibility for the content or functionality of any non- Sparkly Maids, LLC website to which we provide a link

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Assumption of Risk

You acknowledge and agree that there are risks associated with utilizing an Internet-based marketplace for the sale of goods, including but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within your Account. You acknowledge and agree that Sparkly Maids, LLC will not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using the Sparkly Maids, LLC Service, however, caused.

Sparkly Maids, LLC takes no responsibility for and will not be liable for any losses, damages or claims arising from the use of the Sparkly Maids, LLC Service, including, but not limited to, any losses, damages or claims arising from (a) server failure or data loss, (b) forgotten passwords, or (c) “phishing,” spam, viruses, third-party attacks or any other unauthorized third-party activities.

Applicable Laws

Any relevant terms and conditions, policies, and notices shall be governed by and construed in accordance with the laws of the USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Chicago, Illinois USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

These Terms contain the entire agreement and supersede all prior and contemporaneous understandings between the parties regarding the Sparkly Maids, LLC Service. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Sparkly Maids, LLC for the Sparkly Maids, LLC Service, or for any other Sparkly Maids, LLC product, feature, service or otherwise. In the event of any conflict between these Terms and any other agreement you may have with Sparkly Maids, LLC, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.

Notices

We may send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at [email protected]

SPRING SPECIAL

Get $25 OFF

Deep Cleans & Move-Outs!

Promo code: "BLOOM"