Cancellation & Rescheduling Policy
Sparkly Maids LLC requires 48-hour advanced notice of any Service cancellations and reschedules. Cancellation and rescheduling fees are non-refundable. We understand that there are times when you must miss a Service due to emergencies or obligations for work or family. However, when you do not cancel in time, you may be preventing another customer from getting the Service. Sparkly Maids LLC reserves the right to process payments for cancellation and rescheduling fees:
- Any appointment not cancelled at least 48-hours in advance, will result in 100% full payment of the agreed service rate. Including appointments that were skipped, missed, no show, and/or locked out.
- Any appointments not rescheduled at least 48-hours in advance will be subject to a $50.00 rescheduling fee.
- Any appointments rescheduled late without 48-hours advance notice, and then canceled will be subjected to a 100% cancellation fee of the agreed service rate, in addition to the $50.00 rescheduling fee.
- Any Post-Construction, Post-Renovations, or other Speciality Service appointments not cancelled at least 48-hours in advance, will result in 50% payment of the agreed service rate (quote).
- Any Post-Construction, Post-Renovations, or other Speciality Service appointments not rescheduled at least 48-hours in advance, will result in 25% rescheduling fee of the agreed service rate (quote).
You may cancel your scheduled service in several ways:
- Call/text our office number at (214) 903-0014
- By visiting My Account at: www.sparklymaids.com/login
- Emailing us at: [email protected]
- Start a live chat from our website
All services are final and non-refundable but we will be more than happy to schedule a correcting service free of charge (“Re-Clean”).
You recognize and agree that you shall not be entitled to a refund for any purchase of services render under any circumstances. Sparkly Maids LLC does not offer nor provide refunds or partial refunds for any of our services including but not limited to: Standard Cleaning, Recurring Services, Move-Out/Move-In Cleans, Deep Cleans, Post-Construction Cleans, Vacation Rental Cleans (Airbnb, Short-Term Rentals, etc.), Hourly Services, and/or any extra and el a carte services. Including late-cancellations and late-rescheduling fees.
The service must be a mistake from the Service Provider and not something caused by Customer and/or another party that visited the premises. Customers must report any requests and/or complaints within twenty four (24) hours of their Service. Suppose a customer is not fully satisfied with a Service performed. The customer must submit photographic evidence with a brief description of any missed areas, rooms, or items to [email protected] and/or send an SMS to (214) 903-0014 and/or by live chat via www.sparklymaids.com. Customer must report all such requests and complaints within twenty four (24) hours of the customer’s scheduled Service.
Customer requests or complaints must cover the scope of work of the selected Service as per our cleaning Checklist. Only if the request meets the scope of work of the scheduled service’s cleaning Checklist (https://sparklymaids.com/services/#checklist) will Sparkly Maids LLC offer a complimentary Re-Clean.
Sparkly Maids LLC is not liable to offer a complimentary Re-Clean or future credits if the complaint and/or requests fall outside of the service’s scope of work as per our cleaning Checklist – https://sparklymaids.com/services/#checklist.
Sparkly Maids LLC is not liable to offer a complimentary re-clean or future credits if the complaint and/or requests fall outside of the Average Condition of a residential or commercial space.
In addition, the following types of Service or items are not eligible for our Re-Clean guarantee:
- items and tasks not in our cleaning Checklist;
- residential or commercial properties not in Average Condition;
- residential or commercial properties without electricity or water;
- residential or commercial properties incorrectly described or booked via our online platform, phone, email, or live chat. (e.g., incorrect number of bedrooms, and/or bathrooms, and/or square footage, Etc.)
If the customer fails to contact Sparkly Maids LLC within twenty four (24) hours of their services as mentioned above, Sparkly Maids LLC will not offer complimentary re-clean or future credits.
Customers can only schedule a complimentary re-clean within forty eight (48) hours since Sparkly Maids LLC received a customer’s complaint. Sparkly Maids LLC will only return for a Re-Clean within this timeframe. Sparkly Maids LLC is not liable to schedule complimentary Re-Clean past the forty eight (48) hour timeframe of the customer’s initial request.