MANAGED BY SPARKLY MAIDS LLC

The terms and conditions stated herein (collectively, this "Agreement") constitute a legal agreement between you (the "Customer" or "you") and Managed by Sparkly Maids LLC, a Texas limited liability company (the "Company," "we," "us," or "our"). By accessing or using our website located at https://sparklymaids.com (the "Website"), utilizing any associated software or mobile/tablet applications supplied by the Company (collectively, the "Software"), or receiving any cleaning referral services facilitated by the Company (collectively, the "Services"), you expressly acknowledge and agree to be bound by this Agreement.

We reserve the right to modify this Agreement at any time. Such modifications will be effective upon posting. Your continued use of the Services after any such changes shall constitute your consent to such changes.

1. Eligibility and Account Responsibility

Our Services are available only to, and may only be used by, individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. We may, in our sole discretion, refuse to offer access to or use of the Website or Services to any person or entity and change eligibility criteria at any time.

Individuals under the age of 18 may only use our Services under the direct supervision of a parent or legal guardian who is at least 18 years of age and who agrees to be bound by this Agreement.

You agree to comply with all applicable local, state, national, and international laws, rules, and regulations regarding your use of the Services, online conduct, and acceptable content. You are responsible for all applicable taxes.

2. Authority to Bind

By using the Services, you represent and warrant that:

• You can form a binding contract with Managed by Sparkly Maids LLC;
• You will comply with this Agreement and all applicable laws and regulations;
• You understand that Managed by Sparkly Maids LLC is protected by relevant trademark and copyright laws.

If you are using the Services on behalf of a business or other entity, you also represent and warrant that you are authorized to grant all licenses set forth in this Agreement and to agree to this Agreement on behalf of the business or entity.

3. Service Overview: Platform and Cleaning Services

3.1 Platform and Cleaning Professionals

Managed by Sparkly Maids LLC operates a technology platform and cleaning services company that connects Customers seeking cleaning services with cleaning professionals. Cleaning services may be performed by our W-2 employees or by independent third-party cleaning service providers ("Providers") who contract with our Company. Regardless of whether your service is performed by an employee or an independent Provider, all services are facilitated through our platform and subject to this Agreement.

When a Customer schedules a cleaning service ("Job"), we may pre-authorize the Customer's payment card. We facilitate the assignment of cleaning professional(s) to fulfill the Job based on factors such as location, availability, and service requirements. Upon completion of a Job, we collect payment from the Customer.

3.2 Important Disclaimers

Platform Services: You understand and agree that Managed by Sparkly Maids LLC facilitates cleaning services through both employees and independent contractors. Your contract for services is with Managed by Sparkly Maids LLC, not with any individual cleaning professional.

Independent Contractors: Some Providers on our platform are independent contractors responsible for the manner and means by which they perform their services. The Company is not an employer of such Providers.

Vetting and Quality: We take steps to vet our cleaning professionals (whether employees or independent contractors), including background checks. However, we make no absolute guarantees regarding the outcome of services beyond our Re-Clean Guarantee described in Section 7.

Insurance: Managed by Sparkly Maids LLC maintains general liability insurance through USLI (United States Liability Insurance Group). Coverage details are available upon request. This insurance does not replace your homeowner's or renter's insurance.

Safety Precautions: You are solely responsible for taking reasonable safety precautions and securing valuables before any cleaning service.

3.3 Photography and Documentation

3.3.1 Purpose of Photography: Photographs are taken for the following legitimate business purposes:

• Documentation of Pre-Existing Conditions: To document the condition of your property, furniture, appliances, and fixtures before cleaning begins, protecting both you and us from disputes regarding pre-existing damage;
• Quality Assurance: To document the completed work and ensure our quality standards are met;
• Communication with Office: To enable our cleaning professionals to communicate with our office staff regarding additional services that may be required, property conditions, or issues encountered;
• Initial Service Assessment: To support the assessment described in Section 4.4 and communicate any additional services needed;
• Dispute Resolution: To provide evidence in case of disputes, complaints, damage claims, or chargeback investigations;
• Training and Improvement: To improve our services and train cleaning professionals (identifying information will be obscured).

3.3.2 Scope of Photography: Photographs will be limited to areas relevant to the cleaning service. Our cleaning professionals are instructed to photograph:

• General room conditions before and after cleaning;
• Specific areas requiring additional attention or services;
• Pre-existing damage, stains, or conditions;
• Completed work for quality verification.

3.3.3 Photography Restrictions: Our cleaning professionals are instructed NOT to photograph:

• Personal documents, mail, financial records, or identification;
• Computer screens, monitors, or electronic device displays;
• Individuals (including household members, guests, or themselves) without explicit consent;
• Areas not relevant to the cleaning service;
• Contents of drawers, closets, or cabinets (unless specifically included in service scope).

3.3.4 Storage and Access: Photographs are stored securely in our business systems and are accessible only to authorized Sparkly Maids LLC personnel and, where applicable, cleaning professionals assigned to your account. Photographs are retained for a period of up to two (2) years or as required for legal or business purposes, after which they are deleted.

3.3.5 No Public Use: Photographs of your property will NOT be used for marketing, social media, or any public purpose without your separate, explicit written consent. If we wish to use photos of your property for marketing purposes, we will request your written permission separately.

4. Pricing, Discounts, and Scope of Work

4.1 Pricing Changes

We may change the pricing and discounts for our Services at our sole discretion and at any time. Any Pricing and Discount Change will become effective immediately unless stated otherwise. Jobs booked before a Pricing or Discount Change will generally retain the original pricing, provided no modifications are made to the Existing Job. Your continued use of the Services after a Pricing or Discount Change constitutes your agreement to pay the modified price.

4.2 Hourly Rates

For Jobs priced per hour, a minimum hourly requirement will be charged in full, regardless of the actual time spent by the cleaning professional if less than the minimum. Subsequent time after the minimum will be charged per prorated minute, unless otherwise specified.

4.3 Flat-Rate Services vs. Hourly Services

If you book a flat-rate service but request partial cleaning, custom tasks, or direct the cleaning professional to focus on specific areas at the expense of completing the full Checklist, you acknowledge that: (a) areas not cleaned are not eligible for re-clean requests, and (b) we may, at our discretion, convert your service to hourly billing for current or future appointments.

4.4 Initial Service Assessment and Additional Services

4.4.1 On-Site Condition Assessment: Upon arrival at your first scheduled cleaning (or any subsequent cleaning if conditions have changed), our cleaning professional will assess the actual condition of your home and document it with photographs. If the home requires work beyond our standard flat-rate service scope to achieve and maintain "Average Condition," we will identify the additional services needed and communicate with you and/or our office.

4.4.2 Common Additional Services: Additional services that may be required include, but are not limited to:

• Deep Cleaning: Required when the home has not been professionally cleaned recently or has accumulated grime, soap scum, grease, or buildup beyond normal levels;
• Baseboard Detailing: Detailed cleaning of baseboards with significant dust, scuff marks, or buildup;
• Pet Hair Removal: Additional time and tools required for homes with significant pet hair on furniture, floors, or surfaces;
• Heavy-Duty Kitchen Cleaning: Extra grease removal on stovetops, range hoods, ovens, or appliances;
• Heavy-Duty Bathroom Cleaning: Hard water stain removal, heavy soap scum, mold/mildew treatment;
• Interior Window Cleaning: Windows with significant buildup or spots;
• Additional Hourly Time: Extra time beyond the flat-rate service scope.

4.4.3 Add-On Services and Pricing: Additional services are charged as add-ons to your flat-rate service or as additional hourly time at our then-current rates. A list of available add-on services and pricing is available on our Website or upon request. Add-on charges will be communicated to you before work begins whenever possible.

4.4.4 Bringing Your Home to Maintainable Condition: The purpose of additional services on your first cleaning is to bring your home to a state where it can be properly maintained with standard recurring service. Once your home reaches "Average Condition," future recurring cleanings should typically require only the standard flat-rate service. However, we reserve the right to recommend or require additional services on any visit if conditions warrant.

4.4.5 Authorization: By scheduling a cleaning service, you acknowledge that additional services may be recommended or required based on on-site assessment, and you authorize us to charge your payment card on file for any additional services you approve.

4.5 "Average Condition" Basis

Our pricing and standard scope of work ("Checklist," available at https://sparklymaids.com/services/#checklist) apply to residential or commercial properties that are in "Average Condition." We reserve the right to contact you to offer or require additional services and fees if the property is not in Average Condition.

"Average Condition" excludes, but is not limited to:

• Negligence (e.g., heavily greasy/soiled appliances, floors, objects, fixtures, areas);
• Extreme disorganization (e.g., floors covered in clothes, excessive items on surfaces);
• Disposal of excessive boxes, leftover trash, food, or furniture beyond normal household waste;
• Biohazards (e.g., black mold, lead, medical equipment, syringes, broken glass);
• Pathological waste (e.g., human or animal organs, tissues, body parts, feces, urine, vomit);
• Hoarding conditions, abandoned properties, condemned properties;
• Properties without functioning electricity or running water;
• Homes that have not been professionally cleaned in an extended period and require deep cleaning to reach maintainable condition (see Section 4.4).

4.6 Property Information Verification and Price Adjustments

4.6.1 Verification Using Public Records: We reserve the right to verify property details you provide against publicly available data sources, including but not limited to Multiple Listing Service (MLS) records, county appraisal district records, and other public databases. If the information you provided does not match public records, we may adjust your booking details and pricing to reflect the accurate property specifications.

4.6.2 Price Adjustment Process: If we adjust your property details and pricing based on public records verification:

• Your booking will be updated to reflect the corrected property specifications;
• An automated confirmation email will be sent to you with the updated booking details and adjusted price;
• We may attempt additional notification by phone, text, or email, but such additional notification is not guaranteed;
• The automated confirmation email constitutes valid notice of any price adjustment.

4.6.3 On-Site Verification: If upon arrival the cleaning professional determines that the actual property specifications differ materially from the booking (whether originally provided by you or as adjusted), we reserve the right to: (a) adjust the service scope and/or price accordingly, (b) require Customer authorization for additional charges before proceeding, or (c) refuse service. If service is refused due to material misrepresentation of property specifications, a 100% cancellation fee will apply.

4.7 Post-Construction/Renovation Quotes

Quotes for post-construction or post-renovation services are typically based on in-home estimates. If the property's condition changes due to additional work after the initial quote, we are not obligated to honor the original quote, and additional service fees may apply.

4.8 Recurring Service Promotional Pricing and Early Cancellation

4.8.1 Promotional Discount Structure

Customers who enroll in a recurring cleaning service plan are eligible for promotional pricing. The frequency discount applies to all bookings, including your first cleaning appointment, as follows:

4.8.2 Early Cancellation Price Adjustment

The promotional discount is offered as an incentive for establishing an ongoing service relationship. If you cancel your recurring service plan after your first cleaning appointment, you will be charged the difference between the discounted price you paid and the standard one-time cleaning price for that service.

4.8.3 Calculation Example

Example: Customer enrolls in bi-weekly service (15% discount). Standard one-time cleaning price is $200. Customer pays $170 for first cleaning ($30 discount applied). Customer then cancels their recurring service. Price Adjustment = $30 (the difference between $200 one-time price and $170 discounted price). Customer's card on file will be charged $30.

4.8.4 Authorization

BY ENROLLING IN A RECURRING SERVICE PLAN AND RECEIVING PROMOTIONAL PRICING ON YOUR FIRST CLEANING, YOU EXPRESSLY AUTHORIZE MANAGED BY SPARKLY MAIDS LLC TO CHARGE YOUR PAYMENT CARD ON FILE FOR THE PRICE ADJUSTMENT AMOUNT IF YOU CANCEL YOUR RECURRING SERVICE AFTER YOUR FIRST APPOINTMENT.

4.8.5 Exceptions

The Early Cancellation Price Adjustment will NOT apply if:

• Sparkly Maids LLC terminates your recurring service for any reason other than your breach of this Agreement;
• You cancel due to a permanent relocation outside our service area (proof of relocation required);
• A Force Majeure event (as defined in Section 12) makes it impossible to continue services.

5. Payment Terms

5.1 Card Pre-Authorization

When you schedule a Job, we may pre-authorize the full estimated payment on your provided payment card up to twenty-four (24) hours prior to your service date. A Job will only be confirmed once the pre-authorization is successful. If a payment card is declined and we cannot pre-authorize the charge within twenty-four (24) hours of your Job, the Job may be automatically canceled.

5.2 Final Payment and Additional Charges Authorization

Upon completion of a Job, we will calculate the final amount due, including any applicable discounts or additional charges. You authorize us to charge your payment card for the final amount.

You also authorize us to charge your payment card for any fees, charges, or adjustments permitted under this Agreement, including but not limited to:

• Cancellation and rescheduling fees (Section 6);
• Early Cancellation Price Adjustments for recurring services (Section 4.8);
• Additional services approved during Initial Service Assessment (Section 4.4);
• Price adjustments based on property verification (Section 4.6);
• Damage claims (Section 9);
• Non-Solicitation referral fees (Section 22);
• Chargeback fees if a dispute is resolved in our favor (Section 13).

5.3 Payment Methods and Processing

We do not accept cash, check, or money order payments. All Jobs must be scheduled with a valid payment card, and final payment will be processed from that card. We reserve the right to not accept certain payment cards (e.g., pre-paid cards) at our discretion.

Payment Processing: All payment card transactions are processed through Stripe, Inc. and/or Intuit QuickBooks Payments. We do not store your complete credit card number or security code on our servers. Your payment information is handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS) by our third-party payment processors.

5.4 Outstanding Balances and Collections

We may, at our sole discretion, prevent a Customer from scheduling a new Job if payment for a prior Job is outstanding or if any fees owed under this Agreement remain unpaid.

Collections: If you fail to pay any amounts owed under this Agreement, we may refer your account to a third-party collections agency (currently Nexum Collections LLC or such other agency as we may use from time to time). You will be responsible for all collection costs, including reasonable attorneys' fees and collection agency fees, in addition to the outstanding balance. Referral to collections may be reported to credit bureaus and may negatively affect your credit score.

6. Cancellation, Rescheduling, and No-Show Policy

Your appointments are very important to the Managed by Sparkly Maids LLC team and our cleaning professionals. We reserve time exclusively for you, but we understand that schedule changes are sometimes necessary. Our policy requires advance notice before your scheduled service to avoid fees. All cancellation and rescheduling fees are non-refundable.

6.1 Standard Services

(Includes: Recurring, One-Time, Move-In/Out, Deep Clean, Vacation Rental, Hourly services)

*Rescheduling with less than 24 hours notice may not always be possible and may be treated as a cancellation.

6.2 Specialty Services

(Includes: Post-Construction, Post-Renovation, other large custom-quoted projects)

More than 48 hours notice: No cancellation or rescheduling fee.

Less than 48 hours notice: Cancellation Fee = 50% of quoted rate; Rescheduling Fee = 25% of quoted rate.

6.3 Missed Appointments, No-Shows, and Lockouts

Any missed appointment, no-show (where the Customer is not present or available), or lockout (where the cleaning professional cannot access the property for reasons within the Customer's control) will be treated as a same-day cancellation and will incur a 100% cancellation fee of the agreed service rate.

6.4 Cancellation Due to Required Additional Services

If you choose to cancel your service after the cleaning professional has arrived and determined that additional services are required (per Section 4.4), a 100% cancellation fee of the originally scheduled service rate will apply. This fee compensates for the cleaning professional's travel time, scheduling, and lost opportunity.

6.5 Cancellation of Individual Appointments vs. Recurring Service Plan

Important Distinction: Cancellation of an individual appointment is separate from cancellation of your entire recurring service plan.

• Individual Appointment Cancellation: Subject to the cancellation fees above based on notice period.
• Recurring Plan Cancellation: If you cancel your entire recurring service plan after your first cleaning, the Early Cancellation Price Adjustment in Section 4.8 will apply in addition to any individual appointment cancellation fees.

6.6 How to Cancel or Reschedule

• Call our office at: (214) 903-0014
• Online: Via your Customer Portal on our Website
• Email: support@sparklymaids.com (requests are only considered received during business hours and upon acknowledgment by our team)

7. Service Satisfaction and Re-Clean Policy

7.1 Re-Clean Guarantee

If you are not reasonably satisfied with a Job, and the issue falls within the scope of the booked service, we will facilitate a complimentary re-clean of the specific areas missed ("Re-Clean"), subject to the following conditions:

• Timely Reporting: You must report any complaints within twenty-four (24) hours of your Job's completion.
• Evidence Required: You must submit clear photographic evidence and a brief written description to support@sparklymaids.com, via SMS to (972) 362-5351, or via live chat on www.sparklymaids.com.
• Within Scope of Work: The request must pertain to items included in our official Cleaning Checklist.
• Average Condition: The property must have been in "Average Condition" at the time of the original service.

7.2 Re-Clean Exclusions

The Re-Clean guarantee does NOT apply if:

• The complaint falls outside the service's scope of work/Checklist;
• The property was not in "Average Condition";
• The property lacked electricity or running water during the Job;
• The Job was an hourly service;
• The property was incorrectly described or booked;
• You declined recommended additional services during the Initial Service Assessment (Section 4.4) and the areas in question required those additional services;
• You directed the cleaning professional to focus on specific areas or tasks rather than completing the full Checklist (see Section 4.3);
• The issue was caused by the Customer or another party after the cleaning professional completed the Job.

8. Right to Refuse Service

Our cleaning professionals have the right to refuse service or leave a property, and the Company may cancel a Job, if:

• The home is not in "Average Condition" or is found to be in an "extreme condition" (e.g., hoarding, active pest infestations, extensive biohazards);
• The cleaning professional or Company personnel feel unsafe, threatened, or disrespected;
• The property has extreme temperatures (e.g., above 90°F without functioning air conditioning, or no electricity);
• The property specifications materially differ from the booking information (see Section 4.6.3).

If service is refused or canceled due to these conditions, the Customer will be subject to a 100% cancellation fee of the agreed service rate.

9. Loss or Damage to Property

If you suffer loss or damage to your property and attribute it to a cleaning professional:

• Reporting: You must report the incident within twenty-four (24) hours of your scheduled Job's completion time.
• Evidence: You must provide clear photographic evidence and a detailed written description to support@sparklymaids.com or via SMS to (972) 362-5351.
• Pre-Existing Conditions: We do not assume responsibility for damage due to improper installation, prior damage, or normal wear and tear. Before/after photographs taken by our cleaning professionals (per Section 3.3) may be used to determine whether damage was pre-existing.
• Resolution: The maximum reimbursement for any single item or instance of damage will typically be limited to a reasonable depreciated value or repair cost, and may be subject to an overall cap per incident.

Insurance: We maintain general liability insurance through USLI. In the event of a valid claim exceeding our standard resolution limits, we may file a claim with our insurance carrier.

10. Promotional Codes and Vouchers

We may, at our discretion, issue promotional codes ("Promo Codes") to Customers offering a discount. Promo Codes are generally for one-time use, have an expiry date, and only one may be applied per Job. If the full value is not used, the remainder is forfeited. Promo Codes may be withdrawn at any time. To apply a Promo Code, it must be entered before Job completion. A valid payment card is still required. We disclaim liability for Promo Codes purchased or obtained from third parties.

11. Commercial and Business Customer Terms

This Section 11 applies to Customers who book Services for commercial properties, businesses, property management companies, vacation rental managers, corporate offices, or any non-residential use ("Commercial Customers").

11.1 Enhanced Liability Cap

For Commercial Customers with documented recurring service contracts exceeding $2,000 per month, the aggregate liability cap shall be increased to the greater of (a) three (3) months of service fees retained by Sparkly Maids LLC, or (b) Five Hundred U.S. Dollars ($500.00).

11.2 Vacation Rental / Short-Term Rental Specific Terms

For Customers managing vacation rentals (Airbnb, VRBO, etc.):

• Turn-around cleaning must be scheduled with at least 48 hours notice;
• Guest-caused damage or extreme condition beyond "Average Condition" may result in additional charges;
• Photo documentation at job completion is standard and may be shared with the property manager.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from events beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, severe weather events, pandemic, epidemic, government actions, civil unrest, terrorism, war, labor disputes, or utility failures ("Force Majeure Event").

In the event of a Force Majeure Event, the affected party shall notify the other party as soon as reasonably practicable. If a Force Majeure Event prevents performance for more than thirty (30) consecutive days, either party may terminate the affected Services without penalty, and any applicable Early Cancellation Price Adjustments under Section 4.8 shall be waived.

13. Dispute Resolution

13.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your credit card company or bank for any charge that was properly disclosed and authorized under this Agreement (including Early Cancellation Price Adjustments under Section 4.8, cancellation fees under Section 6, additional services under Section 4.4, price adjustments under Section 4.6, or service fees), you agree that:

• We may suspend your account and refuse future Services pending resolution;
• We reserve the right to submit evidence to the card network (via Stripe) demonstrating the validity of the charge, including photographic documentation, booking records, and this Agreement;
• If the chargeback is ultimately resolved in our favor, you agree to reimburse us for the chargeback fee of $25.00 per dispute.

13.2 Governing Law and Jurisdiction

This Agreement and any disputes arising from or related to it or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas, USA, for all disputes arising out of or relating to this Agreement or your use of the Services.

14. Disclaimers of Warranties

THE WEBSITE, SOFTWARE, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MANAGED BY SPARKLY MAIDS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MANAGED BY SPARKLY MAIDS LLC, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF SERVICE FEES RETAINED BY MANAGED BY SPARKLY MAIDS LLC FOR THE SPECIFIC JOB GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRIOR TO THE ACT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). FOR COMMERCIAL CUSTOMERS, SEE SECTION 11.1 FOR ENHANCED LIABILITY CAPS.

16. Indemnification

You agree to indemnify, defend, and hold harmless Managed by Sparkly Maids LLC, its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from (a) your use of this Website, the Software, or the Services; (b) your violation of this Agreement; (c) your violation of any rights of a third party; or (d) any false or misleading information you provide, including inaccurate property information.

17. Third-Party Services and Platforms

We use third-party services and platforms to operate our business and provide Services to you. By using our Services, you acknowledge and agree to the following:

17.1 Customer Portal and Booking System

Our customer portal and booking system is powered by BookingKoala and/or other third-party software providers. We do not have access to your account passwords. You are responsible for maintaining the confidentiality of your login credentials. If you forget your password, you must use the password reset functionality provided by the system.

17.2 Payment Processing

All payment transactions are processed through Stripe, Inc. and/or Intuit QuickBooks Payments. We do not store your complete credit card numbers, CVV codes, or other sensitive payment credentials on our servers. Your payment information is handled by these third-party processors in accordance with Payment Card Industry Data Security Standards (PCI-DSS). By providing payment information, you agree to the terms of service and privacy policies of these payment processors.

17.3 Third-Party Disclaimer

We are not responsible for the availability, functionality, security, or performance of third-party platforms. In the event of a third-party system outage, data breach at a third-party provider, or other third-party service failure, our liability is limited to the extent permitted by law. We encourage you to review the terms of service and privacy policies of our third-party providers.

18. Third-Party Links and Advertisements

We may run advertisements and promotions from third parties on our Website or provide links to other websites. Your business dealings with third parties are solely between you and such third party. We are not responsible or liable for any loss or damage incurred as the result of such dealings.

19. Booking Confirmation and Communications

Scheduling a service online or via other methods does not guarantee your requested date/time. Your Job is only confirmed once you receive a specific confirmation email or notification from us.

You are responsible for reviewing all booking confirmation emails and notifications. Automated emails regarding booking confirmations, price adjustments, schedule changes, or other service-related matters constitute valid notice under this Agreement. Failure to read, check, or notice such communications does not relieve you of your obligations under this Agreement.

20. Account Termination and Refusal of Service

20.1 Reasons for Termination: Without limiting the foregoing, reasons we may refuse, suspend, or terminate service include, but are not limited to:

• Violation of any provision of this Agreement;
• Abusive, threatening, harassing, or disrespectful behavior toward our cleaning professionals, employees, or staff;
• Failure to pay amounts owed under this Agreement;
• Filing frivolous or fraudulent chargebacks;
• Providing false or misleading information;
• Property conditions that repeatedly pose safety or health risks;
• Repeated cancellations, no-shows, or lockouts;
• Any conduct that we determine, in our sole discretion, is harmful to our business, reputation, cleaning professionals, or other customers;
• Any other reason or no reason at all.

20.2 Effect of Termination: Upon termination or suspension of your account:

• All scheduled Jobs may be canceled without the cancellation fee being waived;
• You remain liable for all amounts owed under this Agreement, including any outstanding balances, cancellation fees, and Early Cancellation Price Adjustments;
• No refunds will be issued for any prepaid services or fees;
• Outstanding balances may be referred to collections (see Section 5.4);
• You may be prohibited from creating a new account or booking services in the future.

20.3 No Liability: We shall not be liable to you or any third party for any termination or suspension of your account or access to our Services.

21. Account Registration and Security

You may register for an account for personal or business use. You are responsible for keeping your registration details (including password) confidential. We are not responsible for unauthorized third-party access to your account. When creating an Account, you warrant that all information is true, relates to you, and is entirely accurate. As noted in Section 17.1, we do not have access to your account password.

22. Non-Solicitation of Cleaning Professionals / Referral Fee

23. Intellectual Property

The Website, Software, and all their contents, including text, graphics, logos, images, audio, video, and overall design are owned or controlled by Managed by Sparkly Maids LLC or its licensors and are protected by U.S. and international copyright, trademark, trade dress, and other laws. "Sparkly Maids," our logos, and other service marks may not be copied, imitated, or used, in whole or in part, without our prior written permission.

24. Refer a Friend Program

If we offer a "Refer a Friend" bonus, you may be entitled to a bonus if a friend you refer (per our referral procedure) opens a user account and completes a qualifying action (e.g., books and pays for a Job). Each referral credit must come from a new, unique invited friend. There may be limits on the number of bonuses. Our decision on bonus awards is final.

25. Entire Agreement

This Agreement, together with our Privacy Policy and any other legal notices published by us on the Website (such as the Cleaning Checklist or specific Promotion terms), constitutes the entire agreement between you and Managed by Sparkly Maids LLC concerning the Services and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties.

26. Severability

If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

27. Notices

We may send you notices by email to the address you provided or by posting them on the Website. Email notices, including automated booking confirmations and updates, are deemed received at the time the email is sent. Please keep your email address current and check your inbox and spam folders regularly.

28. Contact Us